Frequently Asked Questions
Check-in time is 4PM, check-out is at 11AM.
What’s the hotel’s reservation cancellation policy?
Although we’d love for you to stay with us, we know things may come up. Hotel cancellation policies vary based upon rate and location – contact your hotel for more information
Is the front desk open 24 hours?
Our front desk is manned 24/7 with staff available to assist at any time.
Difference between Junior Suite and One-bedroom Apartment Suite?
Junior Suites – spacious suite, 425 sq feet, “L” shaped room with either One King bed or Two Queen size beds, across from the bed (s) is a living room area with pull out sofa, coffee table, recliner, dining area and full kitchen. Our kitchens are equipped with dishes, glassware, silverware, pots, pans, coffee maker, refrigerator, microwave and cook top. We offer a few different Jr suites including our patio Jr suites which gives you a private furnished outdoor space and we also offer Jr suites with Garden Views where you can overlook beautifully manicured gardens from your suite.
One Bedroom Suites – spacious suites – approx. 625 sq feet/58sqm. The main difference between this suite type and the Jr suite is that this suite has a separate bedroom with a door that separates the bedroom from the living room. Our One bedroom suites come with One King bed or Two Queen size beds in the bedroom, separate living room, dining area and full kitchen. Our kitchens are equipped with dishes, glassware, silverware, pots, pans, coffee maker, refrigerator, microwave and cook top. We also offer One Bedroom Terrace suites which boast your own outdoor furnished space.
Are there connecting rooms?
We do offer connecting room, but they are extremely limited and are in high demand – so they cannot be guaranteed. The room would be a Junior Suite with 1 king bed connected with 1-bedroom suite with 2 queen beds.
Are there any rooms other than suites?
We are an all-suite hotel and offer 132 generously appointed suites with large living space, including full kitchens ideal for extended stays in Manhattan.
Is there Wi-Fi access in every Sonesta hotel?
Yes – we want our guests to stay connected. Wi-Fi is available in the lobby of all hotels, and access to in-room Wi-Fi is included as part of the Hotel Facilities Fee.
Does Gardens have a restaurant and offer room service?
Although we do not have an on-site restaurant, we offer room service through 4 of our favorite local restaurants: Tony Di Napoli for Italian, Jackson Hole, voted “Best Burger” in Time Out New York, Silver Star Restaurant for a New York diner, and Lilli and Loo for Asian food . Please feel free to check out our Neighborhood Guide for additional restaurants nearby … there are many!
What the hotel’s smoking policy?
All Sonesta hotels are smoke-free environments. Smoking in your room will result in up to a $500 fine.
Does the hotel offer business services?
Yes – access to business services, including high-speed internet, scanning and printing, is included in your Hotel Facilities Fee.
Are there fitness centers in the hotel?
Yes – all Sonesta Hotels of New York feature state-of-the-art health and fitness centers. Access to these facilities are included in your Hotel Facilities Fee.
Can I bring my pet?
Absolutely! Check out Sonesta’s PAWS (Pets Are Welcome at Sonesta) program for more details.
Is there a limit to how long I can stay at the hotel?
Not at all – Sonesta welcomes guests to stay for as long as they like, whether it’s a day, a week, a month, or even longer. Visit our Services & Amenities page to learn more about extended stays.
What is the “Hotel Facilities Fee” included on my bill?
Our Hotel Facilities Fee provides you with the following amenities:
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- $10 daily cupboard credit*
- Premium wireless internet access for all of your devices
- Unlimited local/national calls
- 24/7 fitness center access
- One-time $15 Dry Cleaning Service credit for your stay
*Must be redeemed daily and cannot roll over. Not valid on day of departure
Can you hold packages at the front desk?
We can hold packages if it’s for a guest staying in the hotel. Storage fees may apply if the package arrives before the guest is in house.
Is there a fee to have more than five packages delivered/held at the hotel?
We are happy to receive/hold up to five packages on behalf of our guests leading up to and during their stay. There is a flat fee per package per day over the five complimentary packages and packages sent more than two days prior to arrival are subject to refusal or storage fees of an additional $7.50 per box per day:
- Small $5 (up to 15”x11”x3”)
- Medium $7.50 (up to “18×13”x3”)
- Large $10 (anything over)
Where can I learn about Sonesta Hotels of New York’s special offers and promotions?
Sonesta Hotels of New York offers a wide variety of seasonal and hotel-based promotions and special offers, which are updated regularly – visit the Special Offers page to learn more or sign up to receive insider offers to find one that is just right for you.
Is there Grocery stores nearby?
There is a Morton Williams Supermarket just 2-minutes walking from out hotel, located on 63rd Street and 3rd Avenue. They also deliver to the hotel.
Do you offer transportation to airport/hospitals?
Of course, we are happy to provide private car service to airports and hospitals. Please speak to the front desk to coordinate.
Do the hotels offer valet services?
We offer valet parking for $70 per 24-hour period for cars and $80 for oversized vehicles (SUVs and minivans). Please note there are no in and out privileges for either parking option. Our self-parking option is $45 per 24-hour period for cars $55 for oversized vehicles (SUVs and minivans) per every 24-hour period.
How much is parking if I am coming for a hospital stay?
Our self-parking is $45/$55 per every 24-hour period depending on the size. We also offer valet parking for $70/$80 per every 24-hour period depending on the size. Please note there are no in and out privileges for either parking option.
How close are you located to MSKCC/ HSS/ MEET, etc.?
All 3 locations are in walking distance from the hotel:
Memorial Sloan Kettering Cancer Center Urgent Care Center is an 8-minute walk
Memorial Sloan Kettering Cancer Center Pavilion is a 13-minute walk
Hospital for Special Surgery is a 16-minute walk.
Manhattan Eye, Ear and Throat Hospital is directly across the street from the hotel.
What should I do and see during my stay?
Check out our Neighborhood Guide for more information about what to see and do during your stay. From restaurants to attractions, we’ve got you covered during your stay in NYC.
Contact Information
General Reservations: 1.866.233.4642
The Fifty Sonesta Hotel New York
Address: 155 East 50th Street, New York, NY 10022
Front Desk: 212.751.5710
The Shelburne Sonesta New York
Address: 303 Lexington Avenue, New York, NY 10016
Front Desk: 212.689.5200
The Gardens Sonesta ES Suites New York
Address: 215 East 64th Street, New York, NY 10065
Front Desk: 212.355.1230
