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Frequently Asked Questions
What time can I check-in and check-out?
Check-in time is 4PM, check-out is at 11AM.
What’s the hotel’s reservation cancellation policy?
Although we’d love for you to stay with us, we know things may come up. Hotel cancellation policies vary based upon rate and location – contact your hotel for more information
Is there Wi-Fi access at Fifty Hotel & Suites?
Yes – we want our guests to stay connected. Wi-Fi is available in the lobby of, and access to in-room Wi-Fi is included as part of the Hotel Facilities Fee.
Do you have a restaurant?
Although we do not have a restaurant on site, our Midtown Manhattan locale can’t be beat. With so many great restaurants in every direction, take your pick. Can’t decide, check out our Neighborhood Guide to find the right one for you!
What is The Fifty Sonesta Hotel New York smoking policy?
We are a smoke-free environments. Smoking in your room will result in a $300 fine.
Does The Fifty Sonesta Hotel New York offer business services?
Yes – access to business services, including high-speed internet, scanning and printing, is included in your Hotel Facilities Fee.
Is there a fitness center?
Yes – our hotel features state-of-the-art health and fitness center. Access to the fitness center is included in your Hotel Facilities Fee.
Can I bring my pet?
Absolutely! We are a pet-friendly hotel. Check out Sonesta’s PAWS (Pets Are Welcome At Sonesta) program for more details.
Is there a limit to how long I can stay at The Fifty Sonesta Hotel New York?
Not at all – The Fifty Sonesta Hotel New York welcomes guests to stay for as long as they like, whether it’s a day, a week, a month, or even longer. Visit our Services & Amenities page to learn more about extended stays.
Is there a refrigerator in the standard guestrooms?
All of our guestrooms have a minifridge which acts as a cooler. If a larger refrigerator is preferred, we recommend choosing one of our suites. The Cupboard, located in our lobby, is stocked with snacks and beverages from pretzels and popcorn, to coffee and seltzer. It’s available 24/7, and the perfect pick-me-up before heading into the city or back up to your room.
Can you hear the street noise from your room? What’s the quietest room type you have?
NYC is a vibrant city with exciting energy throughout its streets, but to reduce the exterior noise, our windows are double paned. If you’re extremely sensitive, a guest can put in a request for an interior facing room, which tends to be quieter.
What is the “Hotel Facilities Fee” included on my bill?
Our Hotel Facilities Fee provides you with the following amenities:
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- $10 daily cupboard credit*
- Premium wireless internet access for all of your devices
- Unlimited local/national calls
- 24/7 fitness center access
- One-time $15 Dry Cleaning Service credit for your stay
*Must be redeemed daily and cannot roll over. Not valid on day of departure
Is there a fee to have more than three packages delivered/held at the hotel?
We are happy to receive/hold up to 3 packages on behalf of our guests, 2 days prior to arrival and during their stay. There is a flat fee per package per day over the three complimentary packages and packages sent more than two days prior to arrival are subject to refusal or storage fees of an additional $7.50 per box per day:
- Small $5 (up to 15”x11”x3”)
- Medium $7.50 (up to “18×13”x3”)
- Large $10 (anything over)
Where can I learn about The Fifty Sonesta Hotel New York’s special offers and promotions?
The Fifty offers a wide variety of seasonal and hotel-based promotions and special offers, which are updated regularly – visit the Special Offers page to learn more or sign up to receive insider offers to find one that is just right for you.
Do you provide cribs? Is there a charge?
We offer Pack-n-Plays at no charge. Please speak to the front desk to make arrangements.
Do you have coin laundry facilities available onsite?
Yes, we have a laundry facility, onsite. Our machines are operated by a credit card.
How long does it take to get to Grand Central Station from your hotel?
Grand Central Station is just one subway stop via the 6 train, which is right around the corner from our hotel, or 8 blocks walking. The address is 42nd Street and Lexington.
Do the hotels offer valet services?
We offer valet parking for $65 per 24-hour period for cars and $75 for oversized vehicles (SUVs and minivans). In-and-out privileges are not included.
How close are you to MSKCC?
Memorial Sloan Kettering Cancer Center has a couple of locations. The MSKCC Rockefeller Pavilion on 53rd Street is just 3 short blocks away. The MSKCC on 64th Street is one subway stop away via the 6 subway – right around the corner from our hotel.
When was the last renovation?
A full hotel transformation was recently completed, where we invested more than $19M to upgrade the rooms, the public spaces, and to add a rotating art collection in the Club Room. From hand-blown mobile to works of abstract expressionism, Fifty is home to a curated collection of pieces by local artist. Enjoy spectacular art pieces in the lobby, Club Room and Den and touches weaved throughout all of Fifty’s rooms and suites.
What should I do and see during my stay?
Check out our Neighborhood Guide for more information about what to see and do during your stay. From restaurants to attractions, we’ve got you covered during your trip to NYC.
Contact Information
General Reservations: 1.866.233.4642
The Fifty Sonesta Hotel New York
Address: 155 East 50th Street, New York, NY 10022
Front Desk: 212.751.5710
The Shelburne Sonesta New York
Address: 303 Lexington Avenue, New York, NY 10016
Front Desk: 212.689.5200
The Gardens Sonesta ES Suites New York
Address: 215 East 64th Street, New York, NY 10065
Front Desk: 212.355.1230
